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16. You need to know whether Elizabeth in Reprographics can produce a special brochure for your department within two days.
The best channel for this situation would be a telephone call because you need info. quickly


17. A prospective client in Italy wants price quotes for a number of your products-pronto!
The best channel for this situation would be a telephone call because you need info. quickly and you cannot physically meet this person


18. As assistant to the vice president, you are to investigate the possibility of developing internship programs with several nearby colleges and universities.
The best channel for this situation would be email because you need information but not immediately


19. You must respond to a notice from the IRS insisting that you did not pay the correct amount for last quarter's employer's taxes.
The best channel for this situation would be face-to-face if possible because you're seeking an immediate response


20. As a manager, you must inform an employee that continued tardiness is jeopardizing her job.
The best channel for this situation would be face-to-face because you're delivering bad news


21. Members of your task force must meet to discuss ways to improve communications among 5,000 employees at 32 branches of your large company. Task force members are from Los Angeles, Orlando, San Antonio, White Plains, and Columbus (Ohio).
The best channel for this situation would be Video/teleconference because group interaction needs to be geographically dispersed


22. As department manager, you need to inform nine staff members of a safety training session scheduled for the following month.
The best channel for this situation would be face-to-face group meeting because a group consensus is the best option for nine people