Assignment 1.10

If I were in charge of this particular hotel, I would introduce a training program for all working personnel, not to segregate Thai employees from foreign managers. As people we often underestimate the capabilities of others based on their language or culture. I believe ninety-five percent of these underestimations are incorrect. If someone can speak the same language as me does not make that person an expert at understanding the language, if that makes sense. Therefore, we find ourselves with more mistakes than we originally planned to have. If I were to introduce these alleged programs I would include English lessons for Thai employees and a general Resort/Hotel refreshment course for every employee. Explaining Western customs to the Thai would give them a better understanding of the culture's humor and/or sarcasm, which would benefit this particular hotel tremendously. Besides, ninety percent of the guests are non-Thai.